FAQ & Contact | Petite Ingredient Skip to main content

FAQ & Contact

Why has my order not arrived?

Petite Ingredient use StarTrack Air Freight Express and Express Post as our preferred carrier. 

How can I inquire about wholesale?

Please contact us via the email form on the right and someone will be in touch shortly.

What are your operating hours?

We are open Monday to Friday - 9.00am to 4.00pm Saturday – 8am to 1.00pm

Opening hours will change in the low season (winter)

To contact us during these hours please call 1300 702 605. Alternatively, please contact us via email info@petiteingredient.com.au

How do I store my fresh edible flowers?

To preserve freshness, we recommend keeping Petite Ingredient fresh edible flowers refrigerated, ideally between 4-6c. We don't recommend washing delicate and soft varieties as it may bruise the petals.

How long will my fresh edible flowers last?

Depending on variety and season Petite Ingredient fresh edible flowers should last between 5-21 days, most commonly 10 days throughout the year. More hardy varieties such as marigolds will last 21 days in ideal conditions. For more precise information on your preferred flower please get in touch.

How long will my dried edible flowers last?

Petite Ingredient dried edible flowers remain vibrant and perfect for eating for up to 2-4 years. Please store in a cool dry place in a sealed jar for optimum conditions. It is important to keep out of direct sunlight to maintain vibrancy of colour.

How are products packaged?

Fresh Edible Flowers:
Petite Ingredient fresh edible flowers are packaged in punnets, well protected and surrounded by a cold pack for shipping. This ensures your flowers remain protected and fresh while travelling to you. Refrigerate immediately upon delivery.

Dried Edible Flowers:
Petite Ingredient Preserved Petals products are all well sealed in jars, or sealed food-grade pouches, carefully wrapped and boxed before sending to you.

How can I use my Petite Ingredient edible flowers in cooking?

Petite Ingredient edible flowers have a wide range of uses in sweet and savoury cooking. The Recipes Page includes downloadable PDFs of chef created recipes. Also check out our Instagram page for examples of how our customers are using Petite Ingredient flowers to make their food look amazing.

What is your minimum order?

We have no minimum order, but delivery charges apply to all orders.

I am a chef or industry professional, how do I order flowers?

Please contact us directly so we can organise direct delivery or put you in touch with our local agents and providores.

Do you ship outside of Australia?

Petite Ingredient dried flowers can be shipped internationally. Simply enter your details at the checkout.

Petite Ingredient Fresh Edible Flowers can be shipped to many international countries via our local agents, please contact us directly with your details.

Is it possible to return the products?

Our products are organic and you may get the odd friendly bug. These are safer in your punnet than the harsh inedible chemicals that would kill them, so simply gently brush off your flowers to prepare for eating.
If there is a problem with your order please get in touch with us directly to discuss. Photos of any issues must be provided for a claim.

Monday to Friday - 9.00am to 4.00pm
Saturday – 8am to 1.00pm

PHONE 1300 702 605

FARM 125 Quayle Road, Wandin North, VIC 3139 AUSTRALIA
POST PO Box 44, Wandin North, VIC 3139 AUSTRALIA

[powr-contact-form label="Contact Form"]